ISO 30071-1 digital accessibility Standard – all you need to know (supersedes BS 8878)

What is it?

ISO 30071-1 Code of practice for creating accessible ICT products and services, released on 28th May 2019, is an international process-oriented Standard enabling organisations to embed accessibility considerations into their “business as usual” processes. The new Standard adapts and extends its predecessor, British Standard BS 8878, which is supersedes.

Our Chief Exec, Jonathan Hassell, led the creation of ISO 30071-1 as part of Hassell Inclusion’s commitment to share our years of accessibility experience with the widest audience we can reach, to have the greatest impact on accessibility internationally.

How is it different from WCAG?

ISO 30071-1  isn’t a replacement for other accessibility standards like WCAG which concentrate on the technical, design or testing elements of accessibility. ISO 30071-1 puts those important activities in a framework to ensure that all aspects of an organisation’s activities which impact accessibility & inclusion are covered.

This includes guidance on how to embed accessibility considerations into: procurement and selection of production tools and CMSes; outsourcing production to third-parties; assessment of accessibility risk and impact on budgets; and governance of inclusion across a portfolio of evolving digital products.

More specifically it helps practitioners ;

  • understand why digital inclusion and accessibility makes good business sense
  • embed accessibility responsibility strategically across key job-roles, and into key organisational and technical policies
  • embed accessibility into the software development lifecycle process for their products to ensure the accessibility impact of key development decisions is not missed, and accessibility is delivered in the most efficient way
  • adopt an informed way of making and documenting these decisions to provide a log which can be used for monitoring accessibility risk and proving conformance with the Standard
  • provide guidance on finding or researching detailed accessibility requirements for a broad range of digital products including: websites, mobile apps, VR/AR apps, smart speaker apps, kiosk apps, apps on in-flight and in-car entertainment systems, games on games consoles, and software in ATMs and Electronic Point of Sales systems

How it is different from BS 8878?

ISO 30071-1 is the internationalised form of, and replaces, the preceding British Standard BS 8878, which provided guidance to non-technical website owners for the whole process of commissioning and producing websites. It was published by the British Standards Institution in 2010.

ISO 30071-1 takes the best of BS 8878 and has extended it to make it even more appropriate to help the creation of digital products internationally in 2019:

  • While BS 8878 provided advice on how to create or procure accessible websites and mobile apps, ISO 30071-1 extends this to all digital products (or ICT systems, to use the language in the Standard) – including user experiences on VR/AR headsets, smart speakers, kiosks, in-flight and in-car entertainment systems, games consoles, ATMs and Electronic Point of Sales systems; it also considers the context of useof these products and what to do when the assistive technologies and accessibility guidelines that usually enable digital products to be accessible are not available on a device
  • ISO 30071-1 has taken BS 8878’s 16 step process for ensuring digital products are accessible when launched and maintained, and streamlined it into 8 activities that can be integrated with whatever software development lifecycle methodology teams are using to create their products
  • ISO 30071-1 updates and clarifies the advice on the relationship between inclusive design and user-personalised approaches to accessibility, including when to consider providing additional personalised accessibility provisions
  • ISO 30071-1 updates BS 8878’s advice on business cases to make it more appropriate for the multiple and varied legislations in different countries which encourage or mandate accessibility

Who do I get the best out of ISO 30071-1?

At Hassell Inclusion, we have been training and supporting digital teams in the use of the forerunner to ISO 30071-1, BS 8878, throughout the 9 years since its launch. Many of our insights from this experience have improved the new Standard to ensure it reflects the reality of digital production in 2019

As such, we are the perfect people to train you in understanding and getting the best from the new Standard. We have helped many organisations embed accessibility in their policies, digital teams and processes, through training, strategic programmes of on-site and remote support, and assessment and certification of their conformance for BS 8878.

All of our services have already been updated for ISO 30071-1, so if we can help you please get in touch.

Find out more about our services

Do it yourself guide to ISO 30071-1

Cover of book

We are currently in the process of creating a 2nd edition of Jonathan Hassell’s seminal book Including your missing 20% by embedding web and mobile accessibility which is updated for ISO 30071-1. The book will be available in Autumn 2019.

In the meantime, much of ISO 30071-1 is based on BS 8878 which is the focus of the 1st edition of the book, which is still available to buy on Kindle.

The book guides you through BS 8878’s framework to work out what your organisation has to win from accessibility, how to embed the policies and processes necessary to consistently achieve that goal throughout your organisation, and how to measure the return on your investment.

The book includes insights and case-studies from 16 leading accessibility experts worldwide who have embedded accessibility within their organisations, and comes with a free library of downloadable support tools, templates and videos to help you on your journey to accessibility maturity.

Find out more about the book and free videos

Latest ISO 30071-1 news

Come back to this page regularly for up to date news on ISO 30071-1. In the coming weeks, we will be publishing brief summaries of the Standard’s process, further information on how it was created, and how people are already using it, so sign up for our newsletter to make sure you don’t miss anything.

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