There are 11 million disabled people in the UK, and the number of elderly people is growing every year.
We use BS 8878 to help us understand how the decisions we make when we create websites and apps impact how easy it is for these people to use them.
We start by defining the purpose of the product and its target audiences.
We research the ways different people use web technologies and summarise them in personas to help remind us.
We work out the things people will use the product for, and separate them into core and non-core goals, so we can prioritise our work.
We decide what level of accessibility we are going to aim for, and whether we’ll include tools for users to personalise the product to better suit their needs.
We ensure the technologies we choose to make our websites and apps will allow us to deliver to that aim.
We use this ‘product accessibility policy’ as a brief for our internal teams, or when contracting external suppliers, so they know what we expect.
We help our designers and developers use the best accessibility guidelines to create the product, and use a range of tests during its creation to check it’s usable by its target audiences.
As it’s not always possible to get everything right first time, we let our users know of any deficiencies in the site’s ‘accessibility statement’ and give them a way of contacting us for feedback.
And we plan to address those deficiencies and uphold accessibility as we maintain the content in our products and iterate them through versions.
Using BS 8878, each member of the team knows what they can do to help make our products appeal to the widest possible audience, to uphold our brand values, and minimise any discrimination risk from the Equality Act.