A short workshop to understand the digital needs and perspectives of your customers and staff with disabilities through ‘Speed Dating’. Enables your staff to learn how people with disabilities use sites and apps, and the technologies they use them with, by speaking directly with people with those disabilities.
Your email, social media and phone customer service is a critical part of your support for your customers with disabilities – it is the essential first line of defence between yourselves and disability discrimination lawsuits. The confidence of people providing this service in understanding the needs of people with disabilities, and how best to communicate with them, is key to ensuring that issues are captured well. Establishing clear escalation paths for comments and complaints is key to ensuring that they are resolved well.
This workshop is only available bespoke. Please contact us to ask any questions.