Relearnability – how to keep your disabled users through a website redesign
Despite our aversion to change, new versions of websites and apps are being released at an increasing rate. Product Managers do this to add new functionality, restructure creaking information hierarchies, or just to keep up with current design trends. However, whenever you change a digital product there will be a period in which your users will feel uncomfortable, as they have to re-learn how to use it. Even if the new site is more accessible than the previous one, if it’s structured differently you can actually lose disabled users, as the challenge of re-learning how to use a site can be a big challenge. So how can you prevent this?