Inclusive AI: Live Audit

Does your AI work for all users – and stand up to real‑world risks?

Our Inclusive AI Live Audit is a fast, collaborative way to evaluate how your AI-powered journeys (agents, chatbots, assistants, content generators, decision support, and more) perform for people with disabilities. Unlike static conformance checks, an Inclusive AI Live Audit happens with your team, in real time, on your the journeys in your AI – so you see the issues, understand who they impact, and leave with an agreed, prioritised fix list your engineers can act on immediately.

Talk with us re Live Audit of your AI

Why you need an Inclusive AI Live Audit now

AI is already shaping critical moments – account set‑ups, recommendations for best use of platforms, customer support, content creation, hiring screening – yet it can exclude or mislead disabled users if left unchecked.

Research shows GPT‑based résumé screening can downrank candidates when disability is implied, even “explaining” its choice with ableist reasoning. And multiple analyses show AI‑generated text and images often portray disability narrowly or negatively, reinforcing harmful stereotypes (arxiv.org)..

The European AI Act prohibits AI systems that exploit vulnerabilities related to disability that can lead to discrimination (artificial…enceact.eu].

An Inclusive AI Live Audit can help you comply with the EU AI Act: we help you uncover risks in hours (not weeks of report writing), align on fixes in the room, and speed changes into your backlog — the agile way many teams prefer to work. Your team sees the barriers as users experience them, understands the “why”, and leaves with a prioritised, actionable list in your tracking tool — exactly how our Live Audits have been helping organisations for years.

An Inclusive AI Live Audit is ideal when an organisation is rolling out its AI strategy and needs feedback that AI Agents or AI enhanced processes are going to work for a wider population, both in better reach and outputs and to prevent business or reputational risk.

De-risking places where AI can cause accessibility issues

1) Bias in Decision‑making & Ranking

When AI filters CVs, routes support tickets, or recommends actions, bias in training data or prompts can drive unfair outcomes — especially for disabled people (e.g., résumé downranking – UW News).

2) Prompts & guardrails

Seemingly neutral prompts can yield stereotyped or ableist content; system prompts may omit accessibility rules of the road. We inspect your prompt patterns and safety rails, then co‑author improved prompts and acceptance criteria that reduce harm and improve reliability for people with access needs. This addresses representational harms highlighted by legal and policy bodies (EU Artificial Intelligence Act Obligations).

3) Outputs & interfaces

Generative text, images, audio, or UI can be inaccessible (e.g., unreadable structures, missing alt text/captions) or reinforce clichés, due to dataset under‑representation (NY State Bar Association Report, Disability Representations: Finding Biases in Automatic Image Generation).

And what we do is…

In an Inclusive AI Live Audit, we walk through a real decision path, surface where bias may enter, and agree mitigations (e.g., human‑in‑the‑loop, adjusted criteria, explanation UX). We demonstrate these issues live and agree practical remedies (output constraints, templates, review checklists, and interface tweaks) your team can ship fast.

Optimising places where AI can improve accessibility

AI isn’t just a risk; it can be a powerful enabler when used well. With representative data, clear prompts, and accessible UX, AI can accelerate captioning and descriptions, personalised reading support, and assistive interactions — provided you embed inclusion in your model choices, prompts, and outputs. Our Live Audit spotlights quick wins and patterns you can scale.

How an Inclusive AI Live Audit works

One focused half‑day remotely with your product/AI team, centred on 1–3 key journeys through your AI product. You’ll get live demonstrations of issues, discussion of impacts, and a prioritised issue list captured directly into your backlog for rapid fixes.

What we do (at a glance)

1. Scope & prep — we keep prep light, choosing the journeys, gather any prompts, model notes, and outputs.

2. Live session — our specialists drive through the journeys with your team, identifying risks and problems and agreeing severities on the spot.

3. Prioritised fixes — your team on the session capture issues straight into your issue or requirements tracker, with clear steps to reproduce and recommended remedies, so engineering improvements can start immediately.

4. Rapid follow‑up — you keep the session recording and its transcript so you can review feedback at your leisure, and use these to train others in your organisation.

Who it’s for & What you’ll get

Who it's for

  • Product Managers & Owners shipping AI enhanced journeys who need fast, practical guidance
  • Design, Content, and Research teams crafting prompts, flows, and outputs that must work for everyone
  • Engineers & QA who want clear, reproducible issues and fixes (not lengthy PDFs)
  • Compliance, Risk & Accessibility Leads seeking an agile way to reduce risk and raise standards across teams

What you’ll get

  • Live, recorded walkthroughs of issues in your key journeys and their user impact
  • Clear next steps for governance and scale (e.g., where to add checks, training, or templates)

What it’s like working with Hassell Inclusion

We’re known for making accessibility practical: working with your team, showing issues live, and agreeing fixes with you that you can ship quickly. Clients value the speed, clarity, and empowerment of our Live Audit format — it turns accessibility from a long report into an agile, collaborative working session that improves your key user journeys.