Does your user experience work for real users? User testing with people with disabilities
Our authentic user testing enables you to evaluate your product or service with people who have access needs, impairments, or disabilities (e.g. low-vision, autistic, motor impairment), to understand how it performs in real-world scenarios.
Unlike compliance checks that focus on meeting technical standards like WCAG, user testing digs deeper into the actual experience – how intuitive, efficient, and stress-free the journey feels.
It answers the question: Does this experience work for real users, not just on paper?
There are many benefits to user testing. It can:
- Uncover real-world issues that accessibility guidelines don’t address.
- Provide diverse insights into lived experiences and unique user needs.
- Improve overall usability for all customers, not just those with disabilities.
- Helps teams focus on fixes that have the biggest impact for real users.
When should I consider user testing?
In our view, user testing is most valuable after initial development and accessibility audits, once WCAG compliance is in place.
Ideally, it should happen before launch or during iterative development phases to validate usability under real conditions. This step ensures that theoretical improvements translate into practical benefits, helping teams catch issues that guidelines alone can’t predict.
What you can expect from working with us
Each session is led by an experienced researcher to ensure smooth communication and accurate insight capture. We use software to record both the user’s screen interactions and facial expressions, giving your team the option to observe remotely.
You’ll receive a summary of top insights, trends, and participant quotes, followed by a full report & video highlights.